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- Vouchers can be redeemed for accommodation, for food and beverage consumption and spa.
- Vouchers can be redeemed for accommodation only if booked directly with property on Best Available Rate, Best Available Rate with Breakfast, Advance Purchase Rate, Advance Purchase Rate with Breakfast, ONYX Rewards Member Rate, ONYX Rewards Member Rate with Breakfast, ONYX Rewards Member Advance Purchase Rate, ONYX Rewards Member Advance Purchase Rate with Breakfast.
- ONYX Rewards members can earn points when booking accommodation with eligible rate plan. Please provide your ONYX Rewards membership when making reservation or at check-in.
- Vouchers cannot be used if a reservation is booked via any other channel or on any other rate plan.
- Vouchers cannot be used against third party operated services.
- Vouchers are pre-paid at the time of purchase, and are non-refundable.
- Vouchers cannot be used in conjunction with any other promotion or discounts, any other vouchers or special events.
- Each voucher is valid for a one time use and any amount not utilised will not be carried forward for future use or cannot be redeemed as cash.
- Any spending exceeding the amount of the voucher must be paid upon check-out either in cash, by credit card or other available payment method at the property.
- Voucher credits will be applied to the guest folio at the time of check-out or bill settlement.
- Voucher credits are not transferable, cannot be exchanged for cash and are void after check-out.
- Voucher credits are not applicable for group bookings (10 or more rooms) or catering spending (weddings, meetings).
- Vouchers will not be replaced if lost or stolen.
- 24-hour advance reservation is required and rooms are subject to availability.
- Black-out dates are applicable.
- Valid vouchers must be presented at the time of redemption or during check-in.
- Other terms and conditions apply.