Amari Buriram United

The staff was friendly and helpful. The room was modern and clean. The bed is comfortable. The breakfast had a good selection of delicious western and Thai food. the location was very central in the city.

We drove into the city to watch Buriram play the Shopee cup final against Selangor, and staid at the Amari hotel. We were met by a very lovely, polite and helpful staff. Our room was spacious and comfortable. The quality of the room and bathroom was topnotch. We had a great dinner in the restaurant after the match and a very good breakfast in the morning. Great hotel and just a short walk to both the football arena and the racetrack.

Let me start with good things first. I’m staying there every year and have really nothing to complain about: rooms are comfortable and close proximity to the stadium beats everything for me. Also, restaurant staff are great, waiters and waitresses are nice and the chef is friendly. Last time though I had to spend an hour before being able to order food to the room. I arrived at around at 7pm after a long ride and was quite hungry. The BU staff had dinner at the restaurant so I decided to give in-room dining a try. Normally hotels try to make it a brain-free process, either by having a menu QR somewhere in a room (a booklet/TV) or by providing it via an app. Here it was very different. No QRs printed anywhere (except the app QR), the TV was turned off and after turning it on it showed a home page with TV channels. Nothing in the app as well, just general information about the restaurant. But I’ve noticed that the app has a “pair to room” functionality, which I assumed, might enable advanced features, but it required a code which can be obtained at the reception. I called the reception, and after I asked for a code several times, they said that they would come up to the room. Once that happened, I showed the “pair to room” screen to the reception person and she started calling people and kept saying “prepare to room” (huh?) and “ไม่เคยเจอ”. Eventually, after standing in the door and waiting, being asked to connect to wifi and still seeing that it does not go anywhere, I said that I was just trying to have in-room dining. She started calling someone again and come back with talking something about premier league package and that I did not have it. Finally, my Thai girlfriend tired of that ridiculous interaction and clarified that we were looking for a restaurant menu. That was a “ah moment”, so the reception lady asked for a tiny paper given during check-in but it had only the app QR. So, then she turned on the TV and it turned out the hotel screen was hidden behind “chromecast” (imo not a guest friendly name) menu. Finally it showed some screen with QR codes, the reception lady said that the food menu was there and left. Upon the investigation it turned out that the QR codes are for the chromecast functionality but I still gave it a try. Turned out that the wifi connection I was told to establish using room number did not allow to enable chromecast and required a login using Onyx membership. “Forget the network” did not reset the authentication as well. Luckily, I had another phone and after enabling chromecast I saw that it did just allow to stream Youtube to the TV. At this point I walked down to the restaurant and placed the order without problem. Obviously, a better training is required for the reception staff. In-room dining requests should cause that much confusion. Also, the reception lady insisted on speaking English all the time, although I’m not an English native and I’m sure that my limited Thai would lead to much more efficient communication than the complete misunderstanding in very confident English.

Just had a weekend stay at Amari Buriram and Bric box hotel.The service was exceptional and food absolutely beautiful . I come same time each year and get looked sp well from check in to checkout . To single staff put would not be fair as everyone did such a good job in very busy weekend