Rooms and Rates
Does my room reservation require any guarantee?
... Yes it does. All room reservations require a credit card guarantee ...
How do I cancel my hotel reservation without a charge?
... To cancel your booking without incurring any charges, please refer to the cancellation policy within your confirmation email. Kindly note that all pre-paid rates are non-refundable ...
Do your rooms have Wi-Fi?
... Yes, free Wi-Fi is available in all rooms and throughout the hotel ...
What room types do you have?
... We have 242 guest rooms. Here are the details:
| Room Type |
Approximate Size |
Bed Types |
Maximum Occupants |
| Superior |
28 – 35 sqm |
King or Twin |
3 |
| Deluxe |
32 – 40 sqm |
King or Twin |
3 |
| Grand Deluxe |
39 – 44 sqm |
King or Twin |
3 |
| Deluxe Pool Access |
32 sqm |
King or Twin |
3 |
| Executive Club |
28 – 32 sqm |
King or Twin |
3 |
| Junior Suite |
51 sqm |
King |
3 |
| One Bedroom Suite |
69 sqm |
King |
4 |
...
Do you have individual climate control in your rooms?
... Yes, we do ...
What about tea and coffee making facilities?
... This is also available and replenished daily ...
Are safety deposit boxes available at Amari Johor Bahru?
... Yes, every guest room has a laptop-sized safe ...
Do you have non-smoking rooms?
... Yes, all guest rooms are non-smoking ...
Do you have rooms that are wheelchair accessible?
... Yes, our Superior rooms are wheelchair accessible and are available upon request ...
What proof of identification do I need to provide at check-in?
... Your passport or Identification Card if you are a Malaysian national, and your booking confirmation number. You may also be asked to present the credit card that was used to secure your reservation. ...
What if someone else booked for me and won't be joining on the trip?
... A photocopy of the credit card with the cardholder's signature and authorisation can be presented. ...
Dining
What restaurants do you have at the hotel?
...
Amaya Food Gallery
Prepares dishes inspired by authentic Asian cuisine at live cooking stations (Open: 06:00 – 22:30)
Dip Bar
Offers refreshing drinks and appetisers along the pool (Open: 11:00 – 22:00)
Amaya Café
Serves light snacks and fresh beverages (Open: 08:00 – 22:00)
*In compliance with Islamic Law and Malaysian Halal Standards, our kitchens are halal certified and approved by the Halal Certification Panel of Jabatan Agama Islam Negeri Johor.
...
Where is breakfast served?
... At Amaya Food Gallery ...
Is vegetarian cuisine available in the restaurants?
... Yes, they are ...
Travelling With Children
What facilities are available for children?
... We have a children’s pool at our hotel ...
Are baby cots available?
... Baby cots are available on request ...
Are high chairs available in the restaurants?
... Yes, they are ...
Do you provide a children’s menu in your restaurants?
... Yes, we do ...
Facilities and Services
Do you have a swimming pool at Amari Johor Bahru?
... Yes we do. There’s a children’s pool too ...
Is there a gym?
... Yes, you can work out at our fully-equipped FIT Centre ...
How about a spa?
... Yes, there’s also a Breeze Spa at our hotel. The signature Mood Massage are recommended ...
Is there a business centre or quiet area in the hotel where I can access the Internet?
... Yes, there is. The Library provides computer stations and Wi-Fi access ...
What are the local attractions?
... The local attractions we recommend include LEGOLAND Malaysia, Johor Bahru City Square and Sultan Abu Bakar Mosque ...
Do you have a tour desk where I can book excursions?
... We have a dedicated tour desk that can help you arrange a variety of excursions ...
General Hotel Information
What is your local currency?
... The local currency is Malaysian Ringgit. Our hotel also offers currency exchange services ...
What are the standard check-in and check-out times?
... The standard check-in time is 15:00 and check-out is at 12:00 ...
How long does it take from the airport to the hotel?
... There are 2 airports:
| From |
Transportation |
Distance |
Approximate Time |
| Singapore Changi International Airport |
Shuttle to Johor Bahru Customs, Immigration and Quarantine Complex (JB CIQ)
Taxi |
40 km |
1 hour |
| Senai International Airport |
Shuttle to Johor Bahru Sentral Bus Terminal
Taxi / Walk |
32 km |
50 minutes |
How can I get to Singapore?
... There are 2 ways to visit Singapore:
| From |
Transportation |
Distance |
Approximate Time |
| Larkin Bus & Taxi Terminal Complex |
Taxi / Car |
30 km |
2 hours |
| JB Sentral Bus Terminal |
| Bus |
|
|
|
| CW1 Kranji MRT Station |
CW5 Newton Circus Bus Stop |
CW2 Queen Street Bus Terminal |
|
| CW1 Kranji MRT Station: |
8 km |
| CW5 Newton Circus Bus Stop: |
30 km |
| CW2 Queen Street Bus Terminal: |
30 km |
|
| CW1 Kranji MRT Station: |
45 minutes |
| CW5 Newton Circus Bus Stop: |
1 hour |
| CW2 Queen Street Bus Terminal: |
1 hour |
|
We are able to assist if you would like to take a taxi but please note that advance bookings are recommended ...
Where is the front desk located?
... The reception of our 5-star hotel is on the ground floor and the lobby is on the 6th floor ...
Are there any disabled facilities at Amari Johor Bahru?
... Yes, all public areas at our hotel are wheelchair accessible ...
Do you have medical services?
... Yes, we have an on-call doctor available ...
Do you have laundry services?
... Laundry services are available but at an extra cost ...
What voltage do you use in Malaysia?
... It’s 240V ...
Is it safe to drink tap water in Malaysia?
... The tap water in Malaysia is not potable but complimentary drinking water is provided in all guest rooms ...
Does the hotel have parking?
... Yes, parking is available. However, this will be subject to additional charges ...
Do you have a pet policy?
... Regrettably, pets are not allowed at Amari Johor Bahru ...