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Amari Johor Bahru

  • No.82C, Jalan Trus, 80000 Johor Bahru, Johor, Malaysia
  • Phone: +60 7 266 8888
  • Fax: +60 7 266 8899

Frequently Asked Questions

Rooms and Rates

Does my room reservation require any guarantee?
... Yes it does. All room reservations require a credit card guarantee ...
How do I cancel my hotel reservation without a charge?
... To cancel your booking without incurring any charges, please refer to the cancellation policy within your confirmation email. Kindly note that all pre-paid rates are non-refundable ...
Do your rooms have Wi-Fi?
... Yes, free Wi-Fi is available in all rooms and throughout the hotel ...
What room types do you have?
... We have 242 guest rooms. Here are the details:
Room Type Approximate Size Bed Types Maximum Occupants
Superior 28 – 35 sqm King or Twin 3
Deluxe 32 – 40 sqm King or Twin 3
Grand Deluxe 39 – 44 sqm King or Twin 3
Deluxe Pool Access 32 sqm King or Twin 3
Executive Club 28 – 32 sqm King or Twin 3
Junior Suite 51 sqm King 3
One Bedroom Suite 69 sqm King 4
...
Do you have individual climate control in your rooms?
... Yes, we do ...
What about tea and coffee making facilities?
... This is also available and replenished daily ...
Are safety deposit boxes available at Amari Johor Bahru?
... Yes, every guest room has a laptop-sized safe ...
Do you have non-smoking rooms?
... Yes, all guest rooms are non-smoking ...
Do you have rooms that are wheelchair accessible?
... Yes, our Superior rooms are wheelchair accessible and are available upon request ...
What proof of identification do I need to provide at check-in?
  ... Your passport or Identification Card if you are a Malaysian national, and your booking confirmation number. You may also be asked to present the credit card that was used to secure your reservation. ...  
What if someone else booked for me and won't be joining on the trip?
  ... A photocopy of the credit card with the cardholder's signature and authorisation can be presented. ...  

Dining

What restaurants do you have at the hotel?
... Amaya Food Gallery

Prepares dishes inspired by authentic Asian cuisine at live cooking stations (Open: 06:30 – 23:00)

Dip Bar

Offers refreshing drinks and appetisers along the pool (Open: 11:00 – 22:00)

Amaya Café

Serves light snacks and fresh beverages (Open: 08:00 – 22:00)

...
Where is breakfast served?
... At Amaya Food Gallery ...
Is vegetarian cuisine available in the restaurants?
... Yes, they are ...

Travelling With Children

What facilities are available for children?
... We have a children’s pool at our hotel ...
Are baby cots available?
... Baby cots are available on request ...
Are high chairs available in the restaurants?
... Yes, they are ...
Do you provide a children’s menu in your restaurants?
... Yes, we do ...

Facilities and Services

Do you have a swimming pool at Amari Johor Bahru?
... Yes we do. There’s a children’s pool too ...
Is there a gym?
... Yes, you can work out at our fully-equipped FIT Centre ...
How about a spa?
... Yes, there’s also a Breeze Spa at our hotel. The signature Mood Massage are recommended ...
Is there a business centre or quiet area in the hotel where I can access the Internet?
... Yes, there is. The Library provides computer stations and Wi-Fi access ...
What are the local attractions?
... The local attractions we recommend include LEGOLAND Malaysia, Johor Bahru City Square and Sultan Abu Bakar Mosque ...
Do you have a tour desk where I can book excursions?
... We have a dedicated tour desk that can help you arrange a variety of excursions ...

General Hotel Information

What is your local currency?
... The local currency is Malaysian Ringgit. Our hotel also offers currency exchange services ...
What are the standard check-in and check-out times?
... The standard check-in time is 15:00 and check-out is at 12:00 ...
How long does it take from the airport to the hotel?
... There are 2 airports:
From Transportation Distance Approximate Time
Singapore Changi International Airport Shuttle to Johor Bahru Customs, Immigration and Quarantine Complex (JB CIQ)

Taxi		 40 km 1 hour
Senai International Airport Shuttle to Johor Bahru Sentral Bus Terminal

Taxi / Walk		 32 km 50 minutes
How can I get to Singapore?
... There are 2 ways to visit Singapore:
From Transportation Distance Approximate Time
Larkin Bus & Taxi Terminal Complex Taxi / Car 30 km 2 hours
JB Sentral Bus Terminal
Bus
CW1 Kranji MRT Station CW5 Newton Circus Bus Stop CW2 Queen Street Bus Terminal
CW1 Kranji MRT Station: 8 km
CW5 Newton Circus Bus Stop: 30 km
CW2 Queen Street Bus Terminal: 30 km
CW1 Kranji MRT Station: 45 minutes
CW5 Newton Circus Bus Stop: 1 hour
CW2 Queen Street Bus Terminal: 1 hour
We are able to assist if you would like to take a taxi but please note that advance bookings are recommended ...
Where is the front desk located?
... The reception of our 5-star hotel is on the ground floor and the lobby is on the 6th floor ...
Are there any disabled facilities at Amari Johor Bahru?
... Yes, all public areas at our hotel are wheelchair accessible ...
Do you have medical services?
... Yes, we have an on-call doctor available ...
Do you have laundry services?
... Laundry services are available but at an extra cost ...
What voltage do you use in Malaysia?
... It’s 240V ...
Is it safe to drink tap water in Malaysia?
... The tap water in Malaysia is not potable but complimentary drinking water is provided in all guest rooms ...
Does the hotel have parking?
... Yes, parking is available. However, this will be subject to additional charges ...
Do you have a pet policy?
... Regrettably, pets are not allowed at Amari Johor Bahru ...
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