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Amari Phuket

Patong Beach, Phuket 83150
Tel. +66 (0) 7634 0106-14   Fax. +66 (0) 7634 0115

Hotel FAQs

Rooms & Rates
Are your hotel rates per room or per person?
Does my room reservation require any guarantee?
How many people can stay in one room?
Do you offer discounts for a group booking?
Do you have a pet policy?
Does the internet rate include breakfast?
What are the standard check in and check out times of the hotel?
Is it possible to check-in earlier?
Can I have a late check-out?
Do you have twin, triple and quadruple rooms?
Are King size beds available in the rooms?
Do you have room with a bathtub?
Do you have non-smoking room?
Are safety deposit boxes available at the hotel?


Travelling with Children

Is a babysitting service available?
What facilities are available for children?
Are baby cots available for the rooms?
Are high chairs available in the restaurants?


Dining

Where is breakfast served and at what times?
How many bars and restaurants do you have and what are they?
Is a special menu available for children?
Do you have 24-hour room service?

General Information

Is there a swimming pool in the resort?
Do you have hairdryers in the rooms?
How long does it take from Phuket International airport to the hotel?
Do you have a tour desk where I can book excursions during my stay?
Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
Can I get a massage at the hotel?
Are there shops at the hotel?
What voltage do you use in Thailand?
Is it safe to drink tap water in Thailand?

Rooms & Rates

Are your hotel rates per room or per person?
The rates charged are per room although the cost may differ slightly for single, double and triple occupancy.

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Does my room reservation require any guarantee?
All room reservations require a credit card guarantee.

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How many people can stay in one room?
Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed.

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Do you offer discounts for a group booking?
For details of the group rates which are available, please contact the hotels Reservations Department.

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Do you have a pet policy?
We regret that animals are not allowed to stay in the guest rooms.

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Does the internet rate include breakfast?
Breakfast is sometimes included in the internet rate. For details of the rates applicable to a particular period, please visit www.amari.com.

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What are the standard check in and check out times of the hotel?
The standard check-in time is 14:00 and check out is at 12:00 noon. However, if you are arriving earlier then we make every effort to ensure that a room is available for you.   

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Is it possible to check-in earlier?
It is sometimes possible to check in earlier, however, this depends on availability and cannot be gurranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before.

Can I have a late check-out?
It is possible to have a late check out. Please note that, for check out after 18:00, an additional room night will be charged at the regular room rate.

Do you have twin, triple and quadruple rooms?
We do have twin rooms. For triple rooms, an extra bed may be added. However, no quadruple rooms are available.

Are King size beds available in the rooms?
Yes, they are.

Do you have room with a bathtub?
Yes, we do only Deluxe Room with fixed shower.

Do you have non-smoking room?
Non-smoking rooms are also available upon request.

Are safety deposit boxes available at the hotel?
All guest rooms have a safe deposit box which is available free of charge.

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Travelling with Children

Is a baby-sitting service available?
Yes, a babysitting service is available.

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What facilities are available for children?
At the hotel there is a childrens pool and special childrens menus are available in the restaurants.

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Are baby cots available for the rooms?
Baby cots are available on request.

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Are high chairs available in the restaurants?
Yes, they are.

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Dining

Where is breakfast served and at what times?
A breakfast buffet is served in the Rim Talay Restaurant between 6:30 am and 10:30am.

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How many bars and restaurants do you have and what are they?
The Rim Talay restaurant serves breakfast and has an all day dining menu. Weekly evening buffets are also on offer.

La Gritta Italian restaurants serves a-la carte Italian dishes throughout the day. The lower seaside terrace is open for dinner only.

Kinaree Thai Specialty restaurant serves a-la carte dishes from across the kingdom. A weekly Thai Gala dinner is also on offer.

Lobby Bar is a great place to relax and watch the world go by over Patong Bay.

Jetty is a unique venue sitting on top of Patong Bay where snacks and drinks are served during the daytime.

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Is a special menu available for children?
Yes, there is.

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Do you have 24-hour room service?
Yes, we do.

General Information

Is there a swimming pool in the resort?
Yes, we have two swimming pools.

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Do you have hairdryers in the rooms?
Hairdryers are available in every guest room

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How long does it take from Phuket International airport to the hotel?
Amari Phuket is approximately 40 kilometres from the airport or a 45-minute drive away.

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Do you have a tour desk where I can book excursions during my stay?
The hotel tour desk is situated in the lobby and excursions are available to all the main tourist attractions.

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Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
Yes, the Guest Relations team members will be pleased to assist with your travel arrangements.

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Can I get a massage at the hotel?
Yes, we have our Breeze Spa offering a wide range of spa treatments.

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Are there shops at the hotel?
Yes, a range of shops is located at the lower lobby.

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What voltage do you use in Thailand?
The voltage in Thailand is 220 V.

Is it safe to drink tap water in Thailand?
The tap water in Thailand is not potable. Complimentary drinking water is provided in all guest rooms.

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