Amari Phuket

Patong Beach, Phuket 83150
Tel. +66 (0) 7634 0106-14   Fax. +66 (0) 7634 0115

Frequently Asked Questions

Rooms and Rates

Does my room reservation require any guarantee?
  ... All room reservations require a credit card guarantee ...  
How do I cancel my hotel reservation without a charge?
  ... To cancel your booking without incurring any charges, please contact our Reservation Department at least 72 hours prior to your planned arrival date. Please note that you must be booked on our Room & Breakfast rates as Early Bird rates are non-refundable. ...  
What are the standard check in and check out times of the hotel?
  ... The standard check-in time is 14:00 and check out is at 12:00 noon ...  
Do your rooms have WiFi?
  ... Yes, we offer complimentary WiFi in all rooms ...  
How many people can stay in one room?
  ... All guest rooms in our Superior Wing can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed. Our One Bedroom Suite categories in the Ocean Wing on the other hand allows up to a maximum of two adults per room while our Two Bedroom Suite categories can accommodate up to four adults. ...  
Does the Internet rate include breakfast?
  ... Yes, all Internet rates are inclusive of breakfast ...  
Are king sized beds available in the rooms?
  ... Yes, they are. ...  
Are safety deposit boxes available at the hotel?
  ... All guest rooms have a safe deposit box which is available free of charge. ...  
Do you have smoking rooms?
  ... Smoking rooms are also available upon request ...  
Do you have a pet policy?
  ... Regrettably, pets are not allowed at Amari Phuket ...  

Travelling With Children

What facilities are available for children
  ... We have a Kids Club, children’s pool and special menu for children at Amari Phuket ...  
Is a baby-sitting service available?
  ... Yes, this service is available on request with 24 hour notice. ...  
Are baby cots available?
  ... Baby cots are available on request ...  

Dining

Where is breakfast served?
  ... Breakfast is served at the Rim Talay Restaurant for all Superior and Deluxe Wing guests.

Guests staying in our Ocean Wing will have breakfast at the Coral Room except for those who have booked our Club suites where breakfast is at the Clubhouse. ...  
Is vegetarian cuisine available in the restaurants?
  ... A selection of vegetarian a la carte dishes is available in our restaurant ...  
Do you have 24-hour room service?
  ... Yes, we do ...  
Are high chairs available in the restaurants?
  ... Yes, they are ...  

General Hotel Information

Is a doctor available at the hotel?
  ... We have a doctor on call 24 hours ...  
Can Superior and Deluxe Wing guests access the Clubhouse?
  ... Unfortunately, Superior and Deluxe Wing guests will not be able to access the Clubhouse. The facilities and benefits are only available for guests staying in either our One Bedroom or Two Bedroom Suite Club Ocean View.

However, please be assured that we still offer a variety of other recreational facilities for you to enjoy. ...  
Is there a swimming pool in the resort?
  ... Yes, we have three swimming pools. There are two large swimming pools in the Superior Wing and our private Infinity pool which is only open to guests with Clubhouse access ...  
Do you have hairdryers in the rooms?
  ... Hairdryers are available in every guest room ...  
How long does it take from Phuket International Airport to the hotel?
  ... Amari Phuket is approximately 40 kilometres from the airport or a 45-minute drive away ...  
Do you have a tour desk where I can book excursions during my stay?
  ... The hotel tour desk is situated in the lobby and excursions are available to all the main tourist attractions ...  
Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
  ... Yes, our Guest Relations team members will be pleased to assist with your travel arrangements ...  
What voltage do you use in Thailand?
  ... The voltage in Thailand is 220 V ...  
Is it safe to drink tap water in Thailand?
  ... The tap water in Thailand is not potable but complimentary drinking water is provided in all guest rooms ...