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Amari Palm Reef Koh Samui

Chaweng Beach, Samui 84320
Tel. +66 (0) 7730 0306-09   Fax. +66 (0) 7730 0311

Hotel FAQs

Amari Palm Reef Koh Samui FAQ

Rooms & Rates

Are your hotel rates per room or per person?
Does my room reservation require any guarantee?
How do I cancel my hotel reservation without a charge?
How many people can stay in one room?
Do you offer discounts for a group booking?
Does the internet rate include breakfast?
What are the standard check-in and check out times of the hotel?
Is it possible to check-in earlier?
Do you provide a service for late-checkout?
 

Travelling with Children

Is a baby-sitting service available?
What facilities are available for children?
Are baby cots available for the rooms?
Are high chairs available in the restaurants?
Is vegetarian cuisine available in the restaurants?
 

Dining

Where is breakfast served and at what times?
How many bars and restaurants do you have and what are they?
Is a special menu available for children?
Do you have 24-hour room service?

Rooms & Rates

Are your hotel rates per room or per person?
The rates charged are per room although the cost may differ slightly for single, double and triple occupancy.

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Does my room reservation require any guarantee?
All room reservations require a credit card guarantee.

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How do I cancel my hotel reservation without a charge?
To cancel your booking without incurring any charge, please contact the Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable.

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How many people can stay in one room?
Our regular rooms can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed. Our Deluxe Thai Village Family rooms are designed to accomodate 2 adults and 2 children on separate floors.

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Do you offer discounts for a group booking?
For details of the group rates, please contact the Reservation Department.

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Does the internet rate include breakfast?
Breakfast is sometimes included in the Internet rate. For details of the rates applicable to a particular period, please check out at Amari Palm Reef Koh Samui

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What are the standard check-in and check out times of the hotel?
The standard check-in time is 14.00 and check out is 12.00 noon.

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Is it possible to check-in earlier?
It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before.

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Do you provide a service for late-checkout?
It is possible to have a late check-out. Please check with reservations for applicable charges.

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Travelling with Children

Is a baby-sitting service available?
Yes, we have baby-sitting service which available only on request 1 day in advance.

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What facilities are available for children?
A special children’s menu is available with light dishes, as well as high chairs in all our restaurants. The poolside may be used only under parental supervision.

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Are baby cots available for the rooms?
Baby cots are available on request at no extra charge.

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Are high chairs available in the restaurants?
Yes, we do have high chairs available in all our restaurants

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Is vegetarian cuisine available in the restaurants?
Special vegetarian menus are available at all dining outlets.

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Dining

Where is breakfast served and at what times?
An American breakfast buffet is served the Meranté Seaside Dining from 06.30 - 10.30 hrs.

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How many bars and restaurants do you have and what are they?
The Meranté Seaside Dining serves breakfast and has an all day menu. Bar@c is a great place to relax and watch the world go by as the sun goes down. Refreshing drinks and snacks are served at the pool bar. The coolest Italian restaurant on the island, Prego is the place to enjoy seafood specialties and pizzas fresh from the wood-fired oven.

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Is a special menu available for children?
Yes, we have special menus for children in all restaurants.

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Do you have 24-hour room service?
Yes, 24-hour room service is available

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