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Amari Emerald Cove Koh Chang

88/8 Moo 4, Tambol Koh Chang, Amphur Koh Chang Koh Chang 23170
Tel. +66 (0) 3955 2000   Fax. +66 (0) 3955 2001

Hotel FAQs

Amari Emerald Cove Koh Chang FAQ

What and where is Koh Chang?
Where is the resort located?
How to get to Koh Chang if driving by car?
What types of rooms are available at the resort?
Do you have meeting rooms?
What facilities are available at the resort?
What sport is available at the resort?
Is there a spa at the resort?
Does my room reservation require any guarantee?
How do I cancel my hotel reservation without a charge?
How many people can stay in one room?
Do you offer discounts for a group booking?
Do you have a pet policy?
Does the internet rate include breakfast?
What are the standard check in and check out times of the hotel?
Is it possible to check-in earlier?
Do you have twin, triple and quadruple rooms?
Are king size beds available in the rooms?
Do you have rooms with a bathtub?
What television channels are available in the rooms?
Do you have non-smoking rooms?
Are safely deposit boxes available at the hotel?
Is a baby sitting service available?
What facilities are available for children?
Are baby cots available for the rooms?
Are " hight chairs" available in the restaurants?
Where is breakfast served and at what times?
How many restaurants do you have and what are they?
Are vegetarian cuisine and Gluten free dishes available at the restaurants?
Is a special menu available for children?
Do you have 24 hour room service?
Do you have hairdryers in the rooms?
If I book the hotel shuttle bus from the airport to the resort, am I met by an Amari staff at the airport?
Do you have any special packages for honeymoons and anniversaries?
Do you have a tour desk where I can book excursions during my stay?
Do you have special facilities and services available for the disabled traveler?
Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
Is a doctor available at the hotel?
Can I get a massage at the hotel?
How far is the nearest hospital to the hotel?
Where is the nearest bank or currency exchange?
What is the currency in Thailand?
At what time do the banks open?
Are there shops at the hotel?
What beauty facilities are available at the hotel?
What voltage do you use in Thailand?
Is it safe to drink tap water in Thailand?
What is the weather like at different times of the year?
What should I wear in Thailand?
Can I connect my laptop in the room?
What newspapers do the hotel receive and can these be delivered to my room?
Can you recommend any good diving schools at the resort?

What and where is Koh Chang?
Only 330 kilometers from Bangkok, Koh Chang is an island paradise with pristine forests and rich marine life. The largest of 47 islands off the coast of Trat province, its seeming inaccessibility means that the island has been largely overlooked by visitors, making it a true island getaway. However, an excellent road from Bangkok and a flight to Trat Airport, have meant that the destination is now starting to get the attention that it deserves.

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Where is the resort located?
Amari Emerald Cove is located on the secluded Klong Prao Beach in Koh Chang, 15 kilometres from the ferry pier. There is a quiet beach great for walking along one side and a sandy cove on the other. The resort is only 30 kilometres and a ferry ride from the Trat airport.

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How to get to Koh Chang if driving by car?
From Bangkok, an excellent road makes this journey only about 4 long to the ferry pier. You can simply follow the directions and map to the ferry terminals and arrive at the island within 20-45 minutes.

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What types of rooms are available at the resort?
165 deluxe rooms, grand deluxe rooms and suites with mountain, pool, or ocean views. All rooms feature a terrace with a table and chairs as well as:

-Stylishly designed solid wood furniture

-Colour television with remote control

-Private bathroom with bath and separate stall shower

-Hairdryer with shaver plug

-Personal safe

-Minibar and kiosk

-Air conditioning with individual controls

-Tea & Coffee making facilities

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Do you have meeting rooms?

At the Amari Emerald Cove Koh Chang, we have the largest ballroom and meeting room facilities on the island. A number of creative theme evenings can be tailored to cat for both small and large groups. See our Function Room Capacityand possible configurations and contact us to create your tailor-made event for you.

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What facilities are available at the resort?
The resort has a choice of dining options serving international, Italian and Thai cuisine. Guests can choose from the Cove Terrace all day dining restaurant, Thai and seafood specialities at Just Thai Restaurant plus the Sassi Italian restaurant. The Breezes Bar features live music every night, plus room service operates twenty-four hours for those late night snack attacks.

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What sport is available at the resort?
Guests at the Amari Emerald Cove Koh Chang can enjoy a 50 metre pool, jacuzzi, a children’s pool and a scuba diving centre. Our activity team arranges activities throughout the day including water ball, volley ball, darts, petanque, horseshoe throwing, kayaking and more. In addition, there is a gym at the spa.

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Is there a spa at the resort?
With its white sandy beaches, caves, bays and tropical forests, Amari Emerald Cove Koh Chang is the perfect place to replenish the mind. With this in mind, guests can enjoy a complete range of massage, body and facial treatments at the Breeze Spa.

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Does my room reservation require any guarantee?
All room reservations require a cash or credit card guarantee.

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How do I cancel my hotel reservation without a charge?
To cancel your booking without incurring any charge, please contact the Reservations Department by emailing Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Different cancellation policies may apply during high and peak season. Depending on the type of rate selected, some bookings may not be cancelled nor refunded. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable.  

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How many people can stay in one room?
Each guest room can accommodate a maximum of four people (two adults and two children). Please note that the third bed will be a rollaway bed and are subject to availability.

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Do you offer discounts for a group booking?
For details of the group rates which are available, please contact the hotel’s Sales Department.

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Do you have a pet policy?
We regret that animals are not allowed to stay in the guest rooms.

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Does the internet rate include breakfast?
Breakfast is mostly included in the internet rates. For details of the rates applicable to a particular period, please go to amari.com

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What are the standard check in and check out times of the hotel?
The standard check-in time is 14:00 and check out is at 12:00 noon. However, if you are arriving earlier then we make every effort to ensure that a room is available for you.

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Is it possible to check-in earlier?
It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before.

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Do you have twin, triple and quadruple rooms?
We do have twin and triple rooms & quadruple.

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Are king size beds available in the rooms?
King size beds are available (subject to availability).

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Do you have rooms with a bathtub?
All guest rooms have a bathtub and a separate stall shower.

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What television channels are available in the rooms?

Thai TV 3, Thai TV 5, Thai TV 7, Thai TV 9, Thai PBS, BBC World, Fox News, Channel News Asia, France 24 (English), Al Jazeera (English), ITV/Granada, Star Sports, Eurosport, HBO, Cinemax, Universal, ScyFy, National Geographic, DW TV Germany, TV5 Monde, RAI, BVN, Zee Smile, Channel V, etc.

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Do you have non-smoking rooms?
Non-smoking rooms are available upon request.

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Is a baby sitting service available?
Yes, a babysitting service is available. (3-hour advance notice is required).

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What facilities are available for children?
At the hotel there is a children’s pool, special children’s menus and a hung garden where children can play. Our activity team is delighted to entertain the children with activities such as candle making, batik painting and origami

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Are baby cots available for the rooms?
Baby cots are available on request.

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Are " high chairs" available in the restaurants?
High chairs are available in all restaurants.

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Where is breakfast served and at what times?
A breakfast buffet is served in the Cove Terrace Restaurant near the lap pool between 6:00 and 10:30 hrs.

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How many restaurants do you have and what are they?
The resort’s restaurants and bars offer international favourites at The Cove Terrace, authentic Thai cuisine in Just Thai, a modern twist on Italian favourites at Sassi and cocktails at Pool bar. In the evening, drinks are served and our house band is playing at the Breezes Bar.

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Are vegetarian cuisine and Gluten free dishes available at the restaurants?
A selection of vegetarian dishes is available in every outlet.

Gluten free dishes are also available at Sassi, The Cove Terrace and Just Thai. Please let us know in advance if you would like Gluten free meals to be prepared during your stay.

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Is a special menu available for children?
A special children’s menu is available.

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Do you have 24 hour room service?
Selected room service items are available 24 hours

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Do you have hairdryers in the rooms?
Hairdryers are available in every guest room

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If I book the hotel shuttle bus from the airport to the resort, am I met by an Amari staff at the airport?
Yes, we have staff on duty at the airport to meet all our arriving guests and to escort you to our shuttle bus. The representative will carry a sign with your name on.

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Do you have any special packages for honeymoons and anniversaries?
Special packages are available for guests celebrating a special occasion; please visit www.amari.com/specialpromotions for more details

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Do you have a tour desk where I can book excursions during my stay?
The hotel tour desk is located in the lower lobby and you can book excursions to all the main tourist attractions.

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Do you have special facilities and services available for the disabled traveler?
Yes, we do have rooms specially designed for disabled travelers. These rooms are available on request at no additional charge (subject to availability)

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Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
Yes, the Guest Relations staff will be pleased to assist with your travel arrangements.

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Is a doctor available at the hotel?
No, but Koh Chang International Clinic is only 7 kilometers away from the hotel. An ambulance can be dispatched in case of emergency.

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Can I get a massage at the hotel?
You can enjoy a complete range of massage, body and facial treatments at the Breeze Spa and for those wanting to keep in shape, there is also fitness room.

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How far is the nearest hospital to the hotel?
10 minutes away from the hotel

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Where is the nearest bank or currency exchange?
We have exchange services available in the hotel and the closer automatic teller machine (cash point) is about 1 minute’s walk.

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What is the currency in Thailand?
The currency in Thailand is Baht. Check the current exchange rate on our homepage.

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At what time do the banks open?
The banks in Thailand are open from 8:30 to 15.30 hrs, on Monday to Friday.

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Are there shops at the hotel?
Yes, a diving shop and a tour counter are located in the lower lobby of the hotel.

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What beauty facilities are available at the hotel?
We have a hairdresser and beauty salon at the spa.

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What voltage do you use in Thailand?
The voltage in Thailand is 220 V.

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Is it safe to drink tap water in Thailand?
The tap water in Thailand is not potable. 2 complimentary bottles of drinkinkg water are provided in guest rooms every day.

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What is the weather like at different times of the year?
As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The "hot season" is from April and May, when temperatures reach their highest. The "rainy season" is between June and September although it does not rain every day and usually the rain only lasts for an hour or so in the evening.

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What should I wear in Thailand?
The dress code in Thailand is quite modest and so conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple.

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Can I connect my laptop in the room?
Wi-fi is available throughout the resort, including the rooms (chargeable).

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What newspapers do the hotel receive and can these be delivered to my room?
We have The Bangkok Post, The Nation and local Thai Newspapers, which are sent to each guest room with our compliments.

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Can you recommend any good diving schools at the resort?
Dolphin Divers PADI dive centre operates by speedboat directly from the hotel’s beach from October to May, and offers free trials in the hotel’s swimming pool as well as full open water diver’s certification courses (four days). More details at www.scubadivingkohchang.com

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