Amari Don Muang Airport Bangkok

333 Chert Wudthakas Road, Don Mueng, Bangkok 10210
Tel. +66 (0) 2566 1020   Fax. +66 (0) 2566 1941

Frequently Asked Questions

Rooms and Rates

What types of rooms are available in the hotel?
... The hotel has seven room categories: Superior, Deluxe, Deluxe Pool Views, Grand Deluxe, Deluxe Family, Junior Suites and One Bedroom Suites. All room categories can be booked through our website except our Superior rooms. ...
Are your hotel rates per room or per person?
... The rates charged are per room although the cost may differ slightly for single, double and triple occupancy. ...
Does my room reservation require any guarantee?
... All room reservations require a credit card guarantee. ...
How do I cancel my hotel reservation without a charge?
... To cancel your booking without incurring any charge, please contact the Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable. ...
How many people can stay in one room?
... Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed. ...
Do you offer discounts for a group booking?
... For details of the group rates, please contact the Sales Department. ...
Do you have a pet policy?
... We regret that animals are not allowed in the hotel. ...
Does the internet rate include breakfast?
... All room types can be booked with or without breakfast. ...
What are the standard check-in and check-out times of the hotel?
... The standard check-in time is 14:00 hrs and check-out is at 12:00 hrs. ...
Is it possible to check-in earlier?
... It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before. ...
Do you provide a service for late check-out?
... Late check-out until 18.00 hrs is possible, at a charge of 1,060. - THB. Rate is subject to 10% service charge and applicable government tax. ...
Do you have twin, triple and quadruple room?
... We do have twin and triple room. However, no quadruple rooms are available. ...
Are king-sized beds available in the rooms?
... Yes, we have king-sized beds in some of the rooms, and they can be requested upon reservation or check-in. ...
Do you have rooms with a bathtub?
... Yes, we do in some of our Grand Deluxe and all Junior Suites. ...
What television channels are available in the rooms?
... We have 20 channels in guest rooms. These are as follows although they are subject to change: TV 3 (Thai), TV 5 (Thai), TV 7 (Thai), TV 9 (Thai), NBT (Thai), CNN, BBC-London, Star Movies, Star Sport Channel, HBO Movie Channel, Bloomberg, ET TV-N-Asia, TV 5 (France), DW (Germany), Australia Network, NNK (Japanese), News Asia, Animal Planet, Classical Music, Jazz Music. ...
Do you have non-smoking rooms?
... Yes, most of our rooms are non-smoking and are available upon request. ...
Is there a safety deposit box available at the hotel?
... There is a safety deposit box in every guest room. There are also safety boxes available at the Front desk. They are available free of charge. ...
Is email service available at the hotel?
... Guests are able to send and receive email at the Business Centre. ...

Travelling with children

Is a babysitting service available?
... Yes, we have babysitting service available on request. Please inform us at least 1 day in advance. ...
What facilities are available for children?
... Special children menus with light dishes as well as high chairs are available in all our restaurants. The poolside may be used only under parental supervision. ...
Are baby cots available for the rooms?
... Baby cots are available on request. ...
Are high chairs available in the restaurants?
... Yes, we do have high chairs available in all our restaurants. ...

Dining

Where is breakfast served and at what times?
... An American breakfast buffet is served in the Zeppelin Restaurant on the ground floor from 06:00-10:30 hrs. ...
How many restaurants and bars do you have and what are they?
... We have 3 restaurants and bars in the hotel:

Zeppelin Restaurant (open 6:00-17:00)
Henry J. Bean’s Bar & Grill (Tex-Mexican Pub & Restaurant with live entertainment (open 17:00-1:00)
Cockpit Lounge, with a wide variety of drinks and snacks. (open 7:00-24:00)...
Is vegetarian cuisine available in the restaurants?
... A selection of vegetarian dishes is available in every outlet. ...
Is a special menu available for children?
... Yes, we have special menus for children in all restaurants. ...
Do you have 24 hour room service?
... Yes, we do. ...

General Hotel Information

Is there a swimming pool in the hotel?
... There is one outdoor swimming pool, located on the 2nd floor. Open from 06:00-21:00 hrs. ...
How much parking space is available at the hotel?
... The parking lot can accommodate up to 450 cars. ...
Do you have hairdryers in the rooms?
... Hairdryers are available in every guest room. ...
How do I get to the hotel?
... The Amari Don Muang Airport Bangkok is adjacent to Don Muang International Airport. By car, the hotel is just a 35 to 45-minute journey from Suvannabhumi International Airport. ...
Do you have any special packages for honeymoons and anniversaries?
... Special packages are available for guests celebrating a special occasion. ...
Do you have a tour desk where I can book excursions during my stay?
... There is currently no tour desk available in-house, but we will be able to make recommendations according to your needs. ...
Do you have special facilities and services available for the disabled guests?
... Yes, we have rooms specially equipped for disabled guests in the hotel and the rest rooms in public areas are also easily accessible by guests in a wheel chair. All floors and restaurants are also accessible by a wheelchair. ...
Can the hotel reconfirm my ongoing flight and make arrangement for domestic and international flights?
... Yes, the Guest Relations staff in the Lobby will be pleased to assist with your travel arrangements. ...
Is a doctor available at the hotel?
... We have a doctor on call 24 hours. ...
How far is the nearest hospital to the hotel?
... 15 kms away from the hotel. It takes around 20 minutes by taxi. There are 2 hospitals: Nontavej Hospital and Vipavadi Hospital. ...
Where is the nearest bank or currency exchange?
... Currency can be exchanged in our front office on the ground floor. The nearest bank is located a 5 minutes walk away. ...
What is the currency in Thailand?
... The currency in Thailand is Baht. Check the current exchange rate on our home page. ...
At what time do the banks open?
... Banks are open from 09:30-15:30 hrs Monday to Friday only...
Can baggage be stored at the hotel whilst I travel to another location in Thailand?
... Hotel guests can use the storage facility at the Amari Don Muang Bangkok free of charge if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Thailand.

Unfortunately, the storage facility service is not available for non-guests. ...
To what frequent flyer programmes is the hotel a member?
... You can obtain benefits the following airline frequency programs: South African Airways, American Airlines Advantage, Asiana Club, Lufthansas Partner von Miles & More, Thai Airways’s Royal Orchid Plus, United’s Mileage Plus, ANA’s Mileage Club, Delta’s Sky Miles, NWA’s World Perks and Varig’s Smiles....
What voltage do you use in Thailand?
... The electricity voltage in Thailand is at 220 volts. Adaptors are available at the hotel upon request. ...
What is the VAT refund system in Thailand?
... Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores provide the necessary forms for completion and will assist you. ...
Is it safe to drink tap water in Thailand?
... The tap water in Thailand is not potable. Complimentary drinking water is provided in all guest rooms. ...
What is the weather like at different times of the year?
... As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The hot season is from April and May, when temperatures reach their highest. The rainy season is between June and September although it does not rain every day and usually the rain only lasts for an hour or so in the evening. ...
What should I wear in Thailand?
... Thai people are quite modest. Conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple. ...
Are there any golf courses near the hotel?
... Yes, there are many. The Muang Ake golf course and air force golf courses are the nearest ones, being only 10 kms from the hotel. ...

Business Travellers' Section

Can I connect to the Internet from my room?
... Yes, free WiFi is available in all rooms. ...
Do you have an express check out service?
... Yes. Simply fill out the form in the room and hand it to the front desk cashier. ...
What newspapers does the hotel receive and where can I get them?
... We have Bangkok Post, The Nation, International Herald Tribune, The Asian Wall Street Journal and the Japanese Yomiuri Newspaper, which are available from the Lobby or Zepplin restaurant. ...
Are secretarial and other business services such as translation available?
... We can provide basic secretarial support services. For specialized needs it may be necessary to employ an outside company. Please contact the business centre to discuss your exact needs. ...
Are offices available for rent at the hotel?
... We have a boardroom, which is available for rent depending on use. Other services such as catering and equipment are available. ...

Shopping

Are there any shopping centres near the hotel and if so, where are they?
... Future Park and Major Megaplex (one of the biggest shopping and entertainment complexes in Asia-bowling, movie theatres, etc.) is located nearby and it takes approximately 10 minutes by car. ...
How far is the hotel from the downtown shopping areas?
... It is around 30-45 minutes by taxi without traffic jam. (cost depending on travel time and exact destination, approx. 100-200 Baht)

The nearest BTS/MRT station is about 15-20 minutes by car/taxi and is called Mo Chit station. The hotel offers a complimentary shuttlebus service for in-house guests to this station. (one-hour advance booking required) ...
Are you close to the theatres/entertainment venues?
... Yes, it takes approximately 10 minutes by car to the entertainment venues. ...
What are the local tourist attractions?
... All of the main tourist attractions such as the Golden Buddha Temple, the Royal Palace and Wat Arun, are located in the city centre. Alternatively, you can head north of the city to the ancient capital of Ayudhya. ...
What is the best way to see the city of Bangkok?
... There are many excellent city tours on offer—so the choice is yours. They can be found at www.wts-thailand.com or booked through tours@wts-thailand.com. ...