Amari Buriram United

444 Moo 15 Buriram-Prakonchai Road, Buriram
Tel. +66 (0) 4411 1444   Fax. +66 (0) 4411 1468

Frequently Asked Questions

Rooms and Rates

Does my room reservation require a guarantee?
... All room reservations require a credit card guarantee. ...
How do I cancel my hotel reservation without a charge?
... To cancel your booking without incurring any charge, please contact our Reservation Department by 18:00 on your day of arrival.

Please note that you must be booked on our Best Available Rate as Advance Purchase rates are non-refundable. ...
What are the standard check-in and check-out times of the hotel?
... Our standard check-in time is 14.00 and check-out is 12.00 ...
Is WiFi Internet access available?
... Yes, we offer complimentary WiFi Internet access in all rooms. ...
Do you have an express check-out service?
... Unfortunately, we do not offer an express check-out service ...
Do you have twin, triple and quadruple rooms?
... We have twin rooms and can provide an extra rollaway bed for a third person. Our Two Bedroom Suites and connecting rooms are also able to accommodate four guests. ...
Are King sized beds available in the rooms?
... Yes, all room types offer King sized beds. ...
Do you have rooms with a bathtub?
... Yes, our Two Bedroom Suites have a bathtub while the rest have rain showers. ...
Do you have non-smoking rooms?
... Yes, all rooms are non-smoking. However, smoking is permitted on your private balcony. ...
Is there a safety deposit box available at the hotel?
... All guest rooms have a safe deposit box which, are available free-of-charge. ...
Do you have a pet policy?
... Regrettably, pets are not allowed to stay in our guest rooms. ...

Travelling With Children

Are baby cots available for the rooms?
... Baby cots are available on request. ...
Are baby-sitting services available?
... Yes, we have a baby sitting service available on request. 1 day advance notice is required. ...
Are high chairs available in the restaurants?
... Yes, baby high chairs are available in our restaurants. ...

Dining

Is vegetarian cuisine available in the restaurants?
... A selection of vegetarian a la carte dishes is available in our restaurant. ...
Is a special menu available for children?
... Yes, there is. ...
Do you have 24 hour room service?
... We have room service but it is not available 24 hours. We serve from 06:00 to 22:30 ...

Hotel Facilities

Is there a swimming pool at the hotel?
... Yes, we have an outdoor swimming pool at our hotel ...
How much parking space is available at the hotel?
... Our hotel can accommodate approximate 120 cars while the Thunder Castle offers parking for more than 1,000 cars....

General Hotel Information

Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
... Yes, our Guest Relations team will be pleased to assist with your travel arrangements. ...
Is a doctor available at the hotel?
... We have a doctor on call 24 hours. ...
What is the nearest hospital?
... Buriram Hospital is 4 km from our hotel. ...
Where is the nearest bank or currency exchange?
... A variety of local are available at the Big C Superstore while the nearest ATM is just 200 metres from our hotel. ...
What voltage do you use in Thailand?
... The voltage in Thailand is 220 Volts. ...
What is the VAT refund system in Thailand?
... Tourists are able to claim back the VAT on larger purchases when they exit Thailand. Most department stores are also able to assist in arranging a refund. ...
Is it safe to drink tap water in Thailand?
... The tap water in Thailand is not potable. However, complimentary drinking water is provided in all guest rooms. ...
Do you offer discounts for group bookings?
... For details about group rates, please contact our hotel’s Sales department. ...

Business Travellers

What newspapers does the hotel receive and can these be delivered to my room?
... We have popular local Thai and English newspapers available in All day dining restaurant. ...
Can I rent a mobile phone?
... Sorry, but we do not offer this service. ...