|
Amari Atrium Hotel FAQ
What types of rooms are available in the hotel and what are the differences between the room types?
Are your hotel rates per room or per person?
Does my room reservation require a guarantee?
How do I cancel my hotel reservation without a charge?
How many people can stay in one room?
Do you offer discounts for a group booking ?
Do you have a pets policy?
Does the internet rate include breakfast?
What are the standard check-in and check-out times at the hotel?
Is it possible to check-in earlier?
Do you provide a service for late check-out?
Why is the guest room key card needed for the elevators?
Do you offer a room rate for short stay (day use)? And for how long?
Do you have twin, triple and quadruple rooms?
Are king size beds available in the rooms?
Do you have rooms with a bathtub?
What television channels are available in the rooms?
Do you have non-smoking rooms?
Is there a safety deposit box available at the hotel?
Is e-mail service available at the hotel?
Is a baby sitting service available?
What special services are available for children?
Are baby cots available for the rooms?
Are high chairs available in the restaurants?
Where is breakfast served and at what times?
How many restaurants do you have and what are they?
Is vegetarian cuisine available in the restaurants?
Is a special menu available for children?
Do you have 24 hour room service?
Do you serve Indian Food?
General Hotel Information
Is there a swimming-pool in the hotel? And, if so, how many pools do you have?
How much parking space is available at the hotel?
Do you have hairdryers in the rooms?
How long does it take to get a taxi/limousine from the airport to the hotel?
If I take a hotel limousine from the airport, will I be met by a member of Amari Hotels' staff?
Do you have any special packages for honeymoons and anniversaries?
Do you have a tour desk where I can book excursions during my stay?
Do you offer special facilities and services for the disabled traveler?
Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
Is a doctor available at the hotel?
How far is the nearest hospital from the hotel?
Where is the nearest bank or currency exchange?
What is the currency in Thailand?
At what time do the banks open?
Are there shops at the hotel?
Can baggage be stored at the hotel whilst I travel to another location in Thailand?
Are special services available for the female travelers?
Can I order fresh orchids from the hotel to take home?
What beauty facilities are available at the hotel?
What voltage do you use in Thailand?
What is the VAT refund system in Thailand?
Is it safe to drink tap water in Thailand?
What is the weather like at different times of the year?
What should I wear in Thailand ?
Are there any golf courses near the hotel?
BUSINESS TRAVELERS SECTION
Can I connect my laptop in the room?
Do you have an express check-out service?
What newspapers does the hotel receive and can these be delivered to my room?
Are secretarial and other business services such as translation available?
SHOPPING AND TOURIST FACILITIES
Are there any shopping centers near the hotel? And, if so, where are they?
How far is the hotel from the main shopping area?
How can I get to the main shopping areas?
Is the hotel far from the underground/subway station (MRT)?
Are you close to the Theatres/Entertainment venues?
What are the local tourist attractions?
What is the best way to see the city of Bangkok?
Can we book sightseeing tours directly at the hotel?
Amari Atrium FAQ
What types of rooms are available in the hotel and what are the differences between the room types?
The hotel offers 5 categories of rooms: superior, deluxe, corner suite king, executive rooms and suites. Superior rooms are spacious and comfortable. The Deluxe rooms are on the 20th and the 21st floors are newly renovated and offer upgraded amenities such as the choice of breakfast venue and tea and coffee making facilities. The Corner Suite King rooms offer a work desk and a separate sleeping and living area. Executive rooms are on the 22nd and 23rd floors and have a private reception area on the 23rd floor, complimentary breakfast and early evening drinks and snacks at the lounge.
Top
Are your hotel rates per room or per person? The rates charged are per room although the cost may differ slightly for single, double and triple occupancy.
Top
Does my room reservation require a guarantee?
All room reservations require a credit card guarantee.
Top
How do I cancel my hotel reservation without a charge?
To cancel your booking without incurring any charge, please contact the Reservations Department at least one day prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a 'Flexible' rate type as 'Advance Pre-Paid' rates are non-refundable.
Top
How many people can stay in one room?
Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed.
Top
Do you offer discounts for a group booking ?
For details of the group rates which are available, please contact the hotel’s Sales Department.
Top
Do you have a pets policy?
We regret that animals are not allowed to stay in guest rooms.
Top
Does the internet rate include breakfast?
Breakfast is sometimes included in the internet rate. For details of the rates applicable to a particular period
Top
What are the standard check-in and check-out times at the hotel?
The standard check-in time is 14:00 and check-out is at 12:00 noon. If you are arriving earlier than the check-in time we will make every effort to ensure that a room is available for you.
Top
Is it possible to check-in earlier?
It is sometimes possible to check-in earlier, however, this depends on availability and cannot be guaranteed. To be sure of having the room ready upon arrival, you can reserve the room from the night before.
Top
Do you provide a service for late check-out?
It is possible to have a late check out. Please note that, for check out after 21:00, an additional room night will be charged at the regular room rate.
Top
Why is the guest room key card needed for the elevators?
In the interest of guest security, a valid room key card is required to access any guest floor.
Top
Do you offer a room rate for short stay (day use)? And for how long?
Yes, maximum of 6 hours between 09:00 am and 18:00 pm.
Top
Do you have twin, triple and quadruple rooms?
We do have twin and triple rooms. However, no quadruple rooms are available. We do offer connecting rooms that allow direct access between two rooms.
Deluxe rooms: only for single and double usage (Non-smoking)
Top
Are king size beds available in the rooms?
Yes, they are.
Top
Do you have rooms with a bathtub?
Yes, we do. All guest rooms have a bathtub.
Top
What television channels are available in the rooms?
The following TV channels are avilable though they are subject to change. Details are provided in each guestroom :
- NHK
- CCTV4
- ABC ASIA PACIFIC
- CNBC
- DW German TV
- Rai Italian TV
- TV5 French TV,
- BBC World News (UK)
- KBS
- ETTV
- ALJAZEERA
- KUWAIT SP
- NILE
- TVe
- DISNEY CHANNEL
- RT. RUSSIA TODAY
- PTP PLANET
|
- TV KOMI
- CNOPT PLANET ASP (SPORT)
- MOVIE CHANNEL
- NEWS
- STAR SPORTS
- ESPN
- Thai TV 3
- Thai TV 5
- Thai TV 7
- Thai TV 9
- Thai ITV
- AXN
- Bloomberg
- Radio FM. 105.5 MHZ Music
- Zee Movie
- Zee News
|
Top
Do you have non-smoking rooms?
Yes, we have twelve non-smoking floors.
Top
Is there a safety deposit box available at the hotel?
There is a safety deposit box in every guest room and it is free-of-charge.
Top
Is e-mail service available at the hotel?
We provide e-mail service on the Executive floors and in the business center, using a wireless Internet system. Alternatively, you may use the telephone line in the guest room. We also have personal computers available for use in the business centre and internet cafe. Broadband internet access is available in all guest rooms.
Top
Is a baby sitting service available?
Yes, a baby sitting is available.
Top
What special services are available for children?
We offer the “Little Chef’s Brunch Club” every Sunday at the Cascade Restaurant. There is also an extensive children menu with delicious dishes such as “Uncle Pluto’s favourite hot dog", "Flipper’s brunch", "Cinderella’s magic stars"and "Charlie Brown’s banana split".
Top
Are baby cots available for the rooms?
Baby cots are available upon request.
Top
Are high chairs available in the restaurants?
Yes, they are.
Top
Where is breakfast served and at what times?
In the Cascade Coffee Shop and at the Executive Lounge from 05:00 am to 10:30 am and in Vivaldi Restaurant from 06:00 am to 10:00 am.
Top
How many restaurants do you have and what are they?
We have 3 restaurants in the hotel and a poolbar:
Vivaldi Italian Restaurant - à la carte dining
Mingles Pub and Restaurant- Tasty local and international specialities and monthly promotions
The Cascade Restaurant- Extensive buffet for breakfast, lunch and dinner and a 24 hours à la carte service
Pool bar - Fine snacks and dishes while you are relaxing
Top
Is vegetarian cuisine available in the restaurants?
A selection of vegetarian dishes is available in every outlet.
Top
Is a special menu available for children?
Yes, there is a special menu available for children.
Top
Do you have 24 hour room service?
Yes, we do.
Top
Do you serve Indian Food?
The Amari Atrium Hotel is proud to be one of the few hotels in Bangkok to have a resident Indian Chef to cater to the culinary demands of our Indian guests. Whether it is for large group banquets and gala dinners or a nice set dinner for a family, our Indian chef will be delighted to cater to your requirements. Chef is proficient in non-vegetarian, vegetarian and Jain food items. An Indian section is featured daily at our buffet lunch and buffet dinner at the Cascade Restaurant. Also, in our a la carte menu at the Cascade Restaurant, we have a choice of vegetarian and non vegetarian Thalis'
Top
General Hotel Information
Is there a swimming-pool in the hotel? And, if so, how many pools do you have?
We have one swimming-pool with a children's pool and a jacuzzi.
Top
How much parking space is available at the hotel?
The parking space can accommodate up to 316 cars.
Top
Do you have hairdryers in the rooms?
Hairdryers are available in every guest room.
Top
How long does it take to get a taxi/limousine from the airport to the hotel?
It takes approximately 25-40 minutes to get from the airport to the hotel by highway depending on the time of day.
Top
If I take a hotel limousine from the airport, will I be met by a member of Amari Hotels' staff?
We have staff on duty at the hotel to meet all our arriving guests and to escort you to the limousine. The representative wears a pink jacket and carries an Amari sign.
Top
Do you have any special packages for honeymoons and anniversaries?
Special packages are available for guests celebrating a special occasion.
Top
Do you have a tour desk where I can book excursions during my stay?
The hotel tour desk is located in the lobby and excursions are available to Ayutthaya, Kanchanaburi, River Kwai, Pattaya, Safari World, Crocodile Farm, etc.
Top
Do you offer special facilities and services for the disabled traveler?
Yes, we have rooms specially designed for disabled travelers. The rooms are available on request at no additional charge and subject to availability. In addition, we can provide a wheelchair upon request.
Top
Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
Yes, you can reconfirm your flight at the Guest Relations desk and you can make additional travel arrangements at the tour counter.
Top
Is a doctor available at the hotel?
We have a doctor on call 24 hours.
Top
How far is the nearest hospital from the hotel?
15 minutes by car – Bumrungrad or Bangkok General Hospital.
Top
Where is the nearest bank or currency exchange?
You can change money at the cashier at our Front desk. The nearest bank and ATM is the Thai Military bank on the New Petchburi Road at the MSIG building next to the hotel – 5 minutes walking distance.
Top
What is the currency in Thailand?
The currency in Thailand is Baht. Check the current exchange rate on our home page.
Top
At what time do the banks open?
The banks in Thailand are open from 9:30 am until 3.30 pm, Monday to Friday only.
Top
Are there shops at the hotel?
Yes in the Shopping Arcade, you will find a tailor, a Beauty Salon, Postcards.
Top
Can baggage be stored at the hotel whilst I travel to another location in Thailand?
Yes, you can store your baggage between your stays. This service is free-of-charge.
Top
Are special services available for the female travelers?
There is no special service available for the female travelers.
Top
Can I order fresh orchids from the hotel to take home?
Cut orchids can be taken into most countries. Orchids, packed in special carrying boxes for the flight, are available at the price of 429 Baht+++(Large) and 379 Baht+++(Medium)
Top
What beauty facilities are available at the hotel?
We offer the Beauty Salon providing hair treatments, manicures, pedicures and massages.
Top
What voltage do you use in Thailand?
The voltage in Thailand is 220V.
Top
What is the VAT refund system in Thailand?
Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores will assist you in getting a refund
Top
Is it safe to drink tap water in Thailand?
The tap water in Thailand is not potable. Two bottles of complimentary drinking water are provided in all guest rooms.
Top
What is the weather like at different times of the year?
As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The “hot season” is in April and May, when temperatures reach their highest. The “rainy season” is between June and September. It does not rain every day and usually the rain only lasts for an hour or so in the evening.
Top
What should I wear in Thailand ?
The dress code in Thailand is quite modest and so conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple.
Top
Are there any golf courses near the hotel?
There are many golf courses within a 40 minute drive. RCA Golf Driving Range, 10 minute-drive.
Top
BUSINESS TRAVELERS SECTION
Can I connect my laptop in the room?
Yes, the internet direct line and telephone line are available in all guest rooms.
Top
Do you have an express check-out service?
Yes, the hotel has priority check-out service. You leave the credit card details and sign an agreement to allow us to charge your credit card to pay the balance of your bill.
Top
What newspapers does the hotel receive and can these be delivered to my room?
We have the Bangkok Post, The Nation, International Herald Tribune, Asian Wall Street Journal and the Japanese Yomiuri Newspaper. For guests staying in superior rooms, we deliver one of the mentioned papers to your room upon request without any charges above. For guests staying in our deluxe and executive rooms, we offer a daily free delivery of one newspaper.
Top
Are secretarial and other business services such as translation available?
We can provide basic secretarial support services. For specialized needs it may be necessary to employ an outside company. Please contact the business center to discuss your exact needs.
Top
SHOPPING AND TOURIST FACILITIES
Are there any shopping centers near the hotel? And, if so, where are they?
Robinson, The Emporium Shopping Mall, Times Square on Sukhumvit Road are all very close to the hotel.
Top
How far is the hotel from the main shopping area?
15-minute drive by shuttle bus (provided free of charge) or by taxi.
Top
How can I get to the main shopping areas?
The hotel provides shuttle buses to Central World Plaza, MBK and to Siam Square throughout the day. You can also go by taxi.
Top
Is the hotel far from the underground/subway station (MRT)?
No, the nearest skytrain station is Asoke Station. You can take a taxi to Asoke Station for about 40 Baht.
The MRT station, New Petchburi Road, is within easy walking distance of the hotel
Top
Are you close to the Theatres/Entertainment venues?
Yes, the Royal City Avenue is the nearest place for movie theaters, bowling center, live concerts and music clubs. It is within walking distance or a short taxi ride away.
Top
What are the local tourist attractions?
Bangkok’s tourist attractions are located throughout the city. Check with Guest Relations about how long it takes to reach each place.
Top
What is the best way to see the city of Bangkok?
You can either book a tour at the tour desk, or explore the city on your own
Top
Can we book sightseeing tours directly at the hotel?
Yes, the assistant at the tour desk will book any sightseeing tour for you
Top
|